• Are renters covered?

  No, the insurance-backed guarantee is only for the owners. Our Owner Guarantee ensures that if it comes to the stage of legal proceedings to reclaim debts, the onus of that will not fall on the owner but be taken on by ourselves. If you require insurance as a renter, you're welcome to take out your own policy. What's my liability as a renter? Renters are fully liable for loss or damages caused to the item. Renters must therefore make sure they have the necessary funds available tPopular

• About the Owner Guarantee

  Our Owner Guarantee, underwritten by Hiscox, covers UK owners against non-return and damages for up to £25,000 per item. US owners are covered against non-return and damages for up to $30,000 USD per item. Canadian owners are covered against non-return and damages for up to $40,000 CAN per item There's no excess for claims made on the Owner Guarantee. Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner GPopular

• Am I covered if the renter decides not to return the item?

  Yes. When we say we cover owners against non-return, we mean it. As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and payment is delayed, a claim may be made on the Owner Guarantee. Useful links: About the Owner Guarantee (https://intercom.help/fFew readers

• Why do I need to estimate the value of my items?

  When you list an item, we ask you to estimate it's value so that we can securely verify the transaction. Please make sure you set accurate prices. We can only cover you up to that amount in the event that you have to claim on the Owner Guarantee. How do I update my item values? Using a proof of purchase or estimated market value, please ensure that the item values are accurate. You can do this by navigating to your profile page, and then scrolling down and clicking on the three dots inFew readers

• What is your liability as an Owner?

  N.B: we do not offer legal advice so please take any information found in our FAQ's as non-exhaustive guidelines as a starting point for your research. As an Owner, you are responsible for ensuring that your items: Conform to any descriptions provided Are fit for purpose  Are safe to use. You will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, includiFew readers

• What are the criteria for the Owner Guarantee?

  In order to meet the criteria for our Owner Guarantee, you'll need to do the following: Before the rental Take timestamped photos/videos of your item In order to evidence the condition of your item before a rental, you need to take timestamped photos of your item no more than 24 hours before the start of the rental. For items with moving parts, a mechanism, electronic/audio functionality, or anything else that can't be demonstrated by a photo, you need to take a timestamped videFew readers

• About campervan and motorhome rentals

  From June 1, 2020 campervans rentals that are made through the platform will not be insured through Fat Llama. You can still advertise your campervan to rent on the Fat Llama platform, and we will continue to facilitate payment made from renters. This rental, however, will not be covered by insurance for use by the renter using Fat Llama's guarantee. Fat Llama will continue to verify the identity and financial viability of renters, but any verified rental will not have insurance applied forFew readers