About the Owner Guarantee
Our Owner Guarantee covers UK owners against non-return and damages for up to £25,000 per item. US owners are covered against non-return and damages for up to $30,000 USD per item. Canadian owners are covered against non-return and damages for up to $40,000 CAN per item There's no excess for claims made on the Owner Guarantee.
Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee. We also do not pay out for VAT if you are a VAT registered user.
Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, depending on the circumstances of the non-return. Regardless of the circumstances, in the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee.
If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.
You're not covered for late returns
Wear and tear - minor superficial or cosmetic damage that does not affect the functionality of the item, e.g. small dents, scratches etc.
Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tires or punctures on soft (pneumatic) tires for electric scooters (hard tires are expected and the only ones that are covered for damage.
Real estate (eg. houses or land)
Vehicles including campervans and motorhomes
Chemicals, liquids or any consumables
Weapons
Software or internal components of any machinery rented individually, e.g. a computer's GPU/CPU/Motherboard
Public liability
To be eligible, you must be able to answer the following statements truthfully:
I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years
I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or to bankruptcy proceedings
I've never had insurance cancelled, refused or declined or had any special terms imposed
I've not made more than 2 insurance claims in the past 5 years
Click here to learn about the criteria for claiming on the Owner Guarantee.
To see the details of the Owner Guarantee, please visit our website.
What are the criteria for the Owner Guarantee?
Fat Llama Owner Guarantee
What is the resolutions process?
How to report a case
Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee. We also do not pay out for VAT if you are a VAT registered user.
Am I covered if the Renter decides not to return the item?
Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, depending on the circumstances of the non-return. Regardless of the circumstances, in the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee.
If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.
Is there anything I'm not covered for?
You're not covered for late returns
Wear and tear - minor superficial or cosmetic damage that does not affect the functionality of the item, e.g. small dents, scratches etc.
Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tires or punctures on soft (pneumatic) tires for electric scooters (hard tires are expected and the only ones that are covered for damage.
Real estate (eg. houses or land)
Vehicles including campervans and motorhomes
Chemicals, liquids or any consumables
Weapons
Software or internal components of any machinery rented individually, e.g. a computer's GPU/CPU/Motherboard
Public liability
Am I eligible?
To be eligible, you must be able to answer the following statements truthfully:
I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years
I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or to bankruptcy proceedings
I've never had insurance cancelled, refused or declined or had any special terms imposed
I've not made more than 2 insurance claims in the past 5 years
What evidence do I need to make a claim?
Click here to learn about the criteria for claiming on the Owner Guarantee.
To see the details of the Owner Guarantee, please visit our website.
Useful links
What are the criteria for the Owner Guarantee?
Fat Llama Owner Guarantee
What is the resolutions process?
How to report a case
Updated on: 21/02/2024
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