• What time do I need to return the item?

  One day's rental is counted a 24 hour period from the time you picked up the item. That means if you rented an item for one day and picked it up at 10am Monday, the default is that the item would be due back on 10am Tuesday - unless you and the owner have agreed in writing to an alternative time. It's important that you return the items on time as many of our owners have back to back rentals. Owners are entitled to request late fees should you return the items after the retPopular

• How should I arrange handover and return?

  How to arrange handover and return with another user You can message an owner or renter on Fat Llama before or after a rental request in order to arrange handover and return. We recommend agreeing to meet in a public place that's convenient for the renter to get to.  Once a rental request has been approved, you'll be able to access the other user's contact number under My Rentals. Useful links: What time do I need to returnPopular

• Can I extend or change the dates of my rental?

  Plans change, and you might have to make a change to a rental you've requested. Here's what to do if that's you. How to extend your rental If you'd like to extend your rental, the first step is to contact the owner, to check this is OK with them. If the owner is happy with the proposed extension, just make another booking via Fat Llama over the dates you need. How to change the dates of your rental If you'd like to change the dates of your rental, the first stepSome readers

• How do custom quotes work?

  Custom quotes give owners the flexibility to lend more than one item to a renter in one transaction, or to lend a single item at a bespoke price.  Offering a custom quote To send a custom quote to a renter, head to your messages on the Fat Llama website (offers aren’t supported on our app just yet). Click ‘Send custom quote’ at the bottom of your chat and follow the steps to build and send your custom quote to the renter. Before the renter has accepted, you can retract your ofFew readers

• Preferred Handover Schedules

  Preferred Handover Schedules What are preferred handover times? Preferred handover times allow owners to specify when throughout the week they are usually available for renters to pick up and/or drop off items lent out. The selected schedule is shown on items owned by the owner in a "When can I get it?" section. What happens when I add a schedule? Two major things happen when a schedule is added: the schedule becomes visible on all item pages for items owned by the ownerFew readers

• Availability Request Update!

  Availability Request and Superowner Changes - An Update! Availbility Request To kick things off, we'll start with a brief summary of our changes to the rental process flow. As you may have already seen, we've changed the way that we handle rentals for all users! Previously, users were able to rent an item directly from the listing page, meaning that they were able to request an item without getting in touch with Owners first. This has now changed with our new improved flow: The old 'Few readers

• Pre-rental status (renters only):

  Pre-rental status (renters only): Pending verification: You’re still in the process of being verified by our team — read more about what that means here.  Awaiting approval: You’ve been verified, and your request is awaiting approval from the owner, who has already been notified. Not accepted: Your request hasn’t been accepted by the owner. Accepted: Your request has been accepted by the owner.Few readers

• What are Superowners and Experienced Owners?

  Experienced Ownders and Superowners are owners on our platform who have a proven track record of successful rentals in the past year. These are owners who you can count on to get back to you in a timely manner on your rental request. Experienced Owners are owners who have had more than 10 rentals in the past year, respond to at least 90% of messages, accept 70% of rental requests, and receive 5 stars on at least 95% of their reviews. Superowners are even more experienced, and have hadFew readers

• Campervan Insurance Update

  From June 1, 2020 campervans rentals that are made through the platform will not be insured through Fat Llama. You can still advertise your campervan to rent on the Fat Llama platform, and we will continue to facilitate payment made from renter. This rental, however, will not be covered by insurance for use by the renter using Fat Llama's guarantee. Fat Llama will continue to verify the identity and financial viability of renters, but any verified rental will not have insurance applied forFew readers