How should I arrange handover and return?
How to arrange handover and return with another user You can message an owner or renter on Fat Llama before or after a rental request in order to arrange handover and return. We recommend agreeing to meet in a public place that's convenient for the renter to get to. Once a rental request has been approved, you'll be able to access the other user's contact number under My Rentals. Useful links: What time do I need to returnPopularCan I extend or change the dates of my rental?
Plans change, and you might have to make a change to a rental you've requested. Here's what to do if that's you. How to extend your rental If you'd like to extend your rental, the first step is to contact the owner, to check this is OK with them. If the owner is happy with the proposed extension, just make another booking via Fat Llama over the dates you need. How to change the dates of your rental If you'd like to change the dates of your rental, the first stepPopularAvailability Request Update!
Availability Request and Superowner Changes - An Update! Availbility Request To kick things off, we'll start with a brief summary of our changes to the rental process flow. As you may have already seen, we've changed the way that we handle rentals for all users! Previously, users were able to rent an item directly from the listing page, meaning that they were able to request an item without getting in touch with Owners first. This has now changed with our new improved flow: The old 'Few readersHow do custom quotes work?
Custom quotes give owners the flexibility to lend more than one item to a renter in one transaction, or to lend a single item at a bespoke price. Offering a custom quote To send a custom quote to a renter, head to your messages on the Fat Llama website (offers aren’t supported on our app just yet). Click ‘Send custom quote’ at the bottom of your chat and follow the steps to build and send your custom quote to the renter. Before the renter has accepted, you can retract your ofFew readersPre-rental status (renters only):
Pre-rental status (renters only): Pending verification: You’re still in the process of being verified by our team — read more about what that means here. Awaiting approval: You’ve been verified, and your request is awaiting approval from the owner, who has already been notified. Not accepted: Your request hasn’t been accepted by the owner. Accepted: Your request has been accepted by the owner.Few readersWhat time do I need to return my item? 2024 UPDATE
We encourage communication between renters and owners to coordinate optional collection, either on the day before or return the day after the official booking period if it suits your needs. We ask that each party be really clear about pick up and drop off times in messages to avoid any confusion. Feel free to discuss and coordinate these optional arrangements with the other party involved to meet your specific needs. It's important that you return the items on time as many of our owners haFew readersWhat are Superowners and Experienced Owners?
Experienced Ownders and Superowners are owners on our platform who have a proven track record of successful rentals in the past year. These are owners who you can count on to get back to you in a timely manner on your rental request. Experienced Owners are owners who have had more than 10 rentals in the past year, respond to at least 90% of messages, accept 70% of rental requests, and receive 5 stars on at least 95% of their reviews. Superowners are even more experienced, and have hadFew readers