How does Fat Llama work?Fat Llama is a peer-to-peer rental platform — we connect people who need stuff with people who have stuff. Easy.
If you want to lend something, just:
Create a listing for the item
Approve incoming rental requests
Arrange a time to exchange your item with the renter
Get paid through our secure payment system
If you want to rent something, just:
Find what you’re looking for
Book the item for the dates you needPopular
Rental Insurance SubmissionIf you have been asked to submit rental insurance, then please submit your information using the Rental Insurance Submission Form.
Your insurance information will be reviewed by our team, and we will update you when the process is completed.
For this purpose, we recommend Aston Lark who offer excellent insurance cover. Please remember to select 'Fat Llama' when filling out Aston Larks insurance form!
The proceFew readers
Item Cleaning Tips for Renters and OwnersFat Llama makes the following recommendations when renting:
Clean the equipment after use.
Put on a pair of rubber or disposable gloves.
Ensure that you are following the instructions written on any cleaning products.
If suitable, start your cleaning with a disposable cloth, cleaning hard surfaces with warm soapy water. Pay particular attention to frequently touched areas.
Review what cleaning products you have and ideally use a disinfectant spray with atFew readers
VATIf you would like to charge VAT on your rentals you will need to include it in the rental price you set. You can use the description to give any details such as whether VAT is included in the price, or what your VAT number is.
If you wish to provide the renter with an invoice directly to show the breakdown of rental fee and VAT, you can give them a physical invoice when they pick up the item.
We are an intermediary between the renter and the owner so cannot offer any VAT or tax advice. HoweveFew readers
How can I contact Fat Llama?Here are the best ways to get in touch with us:
Use the Support Triage (by clicking the chat icon in the bottom right corner) to get directed to the correct team.
Our Office Hours are:
Verification Support Monday-Saturday 9am-9pm firstname.lastname@example.org
Account Support Monday-Saturday 9am-9pm email@example.com
Payments TFew readers
How do I leave a review on Fat Llama?You’ll be able to leave a review 24 hours after the rental has ended. That goes for renters and owners. Bear in mind that the link will expire within 10 days of it being sent, so get in there quick!
As per our Terms and Conditions, we will not tolerate any reviews which are untrue, deemed abusive, aggressive or show threatening behaviour or discrimination. We believe in treating everyone with respect and will not allow any reviews which are likely to harass, upset, embarrass, alarm or annoy anyFew readers