Booking System Date Change - NEW!
Q: What is changing in the booking system?
Starting 29th of January, our booking system will be updated regarding one-day rentals. Previously, it meant you could keep the rented item overnight, for example, from the 4th to the 5th. With the upcoming change, a one-day rental will no longer include keeping it overnight within the system. If you rent an item for one day, it means picking it up on the 4th and returning it on the same day.
However, this is a change only within the system and you can still arrange overnight returns or early pick-ups in order to be flexible and make the rental process as adaptive and smooth as possible.
Q: Why is the change being made?
We're making this adjustment to bring more clarity and flexibility to our booking system. We want to align the definition of a one-day rental with a same-day pickup and return model.
Q: How will the booking process work?
The renter will select a start date for the rental, and an end date for the rental. If the renter selects the same day, e.g the 4th, the system will calculate it as a one day rental and charge the renter the price for one day. If the renter selects the 4th-5th, the system will calculate it as a two day rental and charge accordingly. There will be a pop-up in the app with information about this when a renter is selecting dates.
Q: What happens to existing or ongoing requests made under the old system (legacy)?
Any requests initiated before 29th of January will continue under the legacy system. We're committed to completing these transactions seamlessly.
Q: Can I arrange optional collection the day before or return the day after under the new system?
Yes! We encourage communication between renters and owners to coordinate optional collection and return times, which can mean the night before or the morning after the official booking period, if it suits your needs. Our Owner Guarantee coverage extends to these additional periods, ensuring that your items are protected. This flexibility aims to facilitate a smoother transition and encourages positive interactions between renters and owners. Feel free to discuss and coordinate these optional arrangements with the other party involved to meet your specific needs.
Q: What does this mean for late fees?
Late fees will still apply if the item is returned back to the owner at a later date than agreed upon. We encourage users to work the appropriate compensation out between themselves, however, we will also help owners enforce the late fees if needed. Please see the connecting FAQ's on this at the bottom of the page
Q: Can I still rent items for multiple days?
Absolutely! The change only impacts the definition of a one-day rental. You can still enjoy the flexibility of renting items for longer durations, and our system will accurately reflect these options.
Q: When will these changes take effect?
The new booking system will be implemented on 29th of January. We're providing this advance notice to ensure you have ample time to familiarize yourself with the upcoming adjustments.
Q: How can I reach customer support for further assistance?
If you have any immediate questions or need assistance, please contact our customer support team at info@fatllama.com. They are available to help you through the transition and provide any necessary guidance.
We appreciate your understanding and cooperation as we work to enhance your overall renting experience. Thank you for being a valued part of our community.
- What time do I need to return my item? 2024
- Report a 'Late Return' case
Starting 29th of January, our booking system will be updated regarding one-day rentals. Previously, it meant you could keep the rented item overnight, for example, from the 4th to the 5th. With the upcoming change, a one-day rental will no longer include keeping it overnight within the system. If you rent an item for one day, it means picking it up on the 4th and returning it on the same day.
However, this is a change only within the system and you can still arrange overnight returns or early pick-ups in order to be flexible and make the rental process as adaptive and smooth as possible.
Q: Why is the change being made?
We're making this adjustment to bring more clarity and flexibility to our booking system. We want to align the definition of a one-day rental with a same-day pickup and return model.
Q: How will the booking process work?
The renter will select a start date for the rental, and an end date for the rental. If the renter selects the same day, e.g the 4th, the system will calculate it as a one day rental and charge the renter the price for one day. If the renter selects the 4th-5th, the system will calculate it as a two day rental and charge accordingly. There will be a pop-up in the app with information about this when a renter is selecting dates.
Q: What happens to existing or ongoing requests made under the old system (legacy)?
Any requests initiated before 29th of January will continue under the legacy system. We're committed to completing these transactions seamlessly.
Q: Can I arrange optional collection the day before or return the day after under the new system?
Yes! We encourage communication between renters and owners to coordinate optional collection and return times, which can mean the night before or the morning after the official booking period, if it suits your needs. Our Owner Guarantee coverage extends to these additional periods, ensuring that your items are protected. This flexibility aims to facilitate a smoother transition and encourages positive interactions between renters and owners. Feel free to discuss and coordinate these optional arrangements with the other party involved to meet your specific needs.
Q: What does this mean for late fees?
Late fees will still apply if the item is returned back to the owner at a later date than agreed upon. We encourage users to work the appropriate compensation out between themselves, however, we will also help owners enforce the late fees if needed. Please see the connecting FAQ's on this at the bottom of the page
Q: Can I still rent items for multiple days?
Absolutely! The change only impacts the definition of a one-day rental. You can still enjoy the flexibility of renting items for longer durations, and our system will accurately reflect these options.
Q: When will these changes take effect?
The new booking system will be implemented on 29th of January. We're providing this advance notice to ensure you have ample time to familiarize yourself with the upcoming adjustments.
Q: How can I reach customer support for further assistance?
If you have any immediate questions or need assistance, please contact our customer support team at info@fatllama.com. They are available to help you through the transition and provide any necessary guidance.
We appreciate your understanding and cooperation as we work to enhance your overall renting experience. Thank you for being a valued part of our community.
- What time do I need to return my item? 2024
- Report a 'Late Return' case
Updated on: 25/01/2024
Thank you!