• How does Verification work?

  Verification is a two-step process Step 1: You upload documents  Depending on the particular rental request, we may ask you for some/all of the following information: ID (Passport or Driver’s License) A proof of address (Bank statement, Utility Bill or Council Letter) dated in the last 3 months A proof of employment (payslip or invoice) dated in the last 3 months A Personal and/or professional website or social media link  We store your documents on filePopular

• Rental Insurance Submission

  If you have been asked to submit rental insurance, then please submit your information using the Rental Insurance Submission Form. Your insurance information will be reviewed by our team, and we will update you when the process is completed. For this purpose, we recommend Aston Lark who offer excellent insurance cover. Please remember to select 'Fat Llama' when filling out Aston Larks insurance form! The proceFew readers

• What happens if my rental request doesn’t get Verified?

  If we can't verify your transaction and your Trustworthy Score isn't high enough, we'll cancel rental request for you and refund you the full amount. Can I reapply? It depends on why we weren’t able to verify you the first time.  If it’s because you didn’t have the required documentation but now you do, then yes. Please retry with the correct documents for us to review.  If we’ve already gotten all the documentation we’ve asked for, but your trustworthy score still is not higFew readers

• Insurance Checklist for Renters

  When you borrow items that are above our threshold, we will ask for a proof of insurance. For those who are requested to obtain insurance, this is the last stage in getting your rental request approved by Fat Llama.  We are happy to accept insurance that meet the following criteria: It must have a policy covering rented items. For example, insurers may refer to rented items as ‘Hired in Technical equipment’ or ‘Hired in Film Equipment’. It covers the value of the itemsFew readers

• Why am I being asked to submit personal information?

  Why am I being asked to send in social media links? Social media can be used to help establish someone’s identity and/or work, which helps to improve their Trustworthy Score so that we can verify the transaction. Why am I being asked to verify my place of work?  We might ask you to verify your place of work in order to boost your Trustworthy Score. If you're currently not working or you're self-employed, don’t worry, we'll try to verify the transaction with different information.Few readers

• I’ve already verified. Why do I have to verify again?

  We verify transactions, not users, and our verification requirements vary for different types of rental request. Higher value items may require a higher Trustworthy Score.  That means that if you're first verified to rent a skateboard, you might have to be verified again in order to rent a high-value cinematography camera. Useful links: How does Verification work? (https://intercom.help/fat-llama/vFew readers

• Is it safe to submit my ID to Fat Llama?

  In order to keep Fat Llama a safe place to lend and borrow, we ask users to submit personal information. Giving us this information is an act of trust which we don't take lightly.  That’s why the information you give us is transmitted using SSL, the secure encryption which websites use to transmit credit card numbers. For full details on what information we collect, how we store it and who we share it with, just click below: Read our Privacy Policy UsefFew readers

• Why was my rental request rejected by Fat Llama?

  If your rental request has been rejected by Fat Llama in the verification stage, it means that based on the documentation we have received, we have not been able to raise your Trustworthy Score to a sufficient level to approve the value of the rental you have requested. Our algorithms factor in multiple data points to determine a user’s potential trustworthiness. Some of these trustworthy factors may include: Verification criteria Identity documentation Payment provider risk score DetailFew readers