How does Verification work?
Verification is a two-step process
Step 1: You upload documents
Depending on the particular rental request, we may ask you for some/all of the following information:
ID (Passport or Driver’s License)
A proof of address (Bank statement, Utility Bill or Council Letter) dated in the last 3 months
A proof of employment (payslip or invoice) dated in the last 3 months
A Personal and/or professional website or social media link
We store your documents on file, so you don’t have to re-upload the same documents again the next time you rent.
Step 2: We make a verification assessment
After you have uploaded your documents, they also go through our verification system. Our algorithms factor in multiple data points, including the ID you’ve submitted to determine a user's ability to rent on Fat Llama.
While our Verification algorithm is effective, being verified is not an endorsement of any renter or owner or a guarantee of their identity. If at any stage you're uncomfortable accepting a rental (even if the transaction has been verified) please contact us at firstname.lastname@example.org or the support chat triage to discuss your concerns.
How long does Verification take?
Though many of our rentals are processed automatically, it usually takes up to 30 minutes where manual verification is required. In exceptional cases, we might take up to 24 hours. Regular renters who have been verified before will have a smoother experience in the verification stage.
The time it takes for a rental to be approved depends on:
How quickly you're able to upload the required documents
Whether you're a first time or repeat borrower
The type of rental you are requesting - higher value rental requests require more rigorous Verification assessments.
The progress of your rental through the Verification process can be tracked by going here.
Updated on: 11/04/2023