• Owners: How do I become an experienced Owner or a Superowner?

  Experienced Owners and Superowners are Owners who have established themselves as reliable Owners with great customer service. To earn Experienced Owner status, an Owner must: Complete 10 rentals or more in the past 12 months Respond to 90%+ message enquiries Accept 70%+ rental requests Receive 5* reviews 95% of the time To earn Superowner status, a owner must: Complete 40 rentals or more in the past 12 months Respond to 90%+ message enquiriesFew readers

• How can I optimise my listing?

  To help you have the best possible experience on Fat Llama, we’ve put together five tips to help you generate as many rentals on your items as possible: 1. Take great photos of your items The better your snaps, the more rentals you’ll get. Llamas like being able to see what they’re booking, so the more pics, the merrier. Oh, and stock photos make llamas cry (and attract less interest from renters) so make sure you take your own. Photos in 4:3 ratio will look the best! 800px x 600px willFew readers

• How do I change my email address or phone number?

  If you want to change your phone number or email address, or if you signed up with Google or Facebook and would like to change your account to an email-based account, please get in touch with us via the following channels: Speak to us via the support triage (by clicking the blue icon in the bottom right hand corner) Email info@fatllama.com   Useful links: How do I change my payment details? (https://intercom.help/fat-llama/pricing-and-paymeFew readers

• How do I set a price for my item?

  Owners are responsible for setting their own rental prices. If you're listing an item and you're not sure how to price it, you can: Check out what price similar items are renting for near you, and setting your price towards the lower end of that scale (renters often come to Fat Llama looking for below-market rates) When you're setting prices you can set a daily price for your item. The Smart Pricing algorithm will then suggest a weekly and monthly price, however, you can changeFew readers

• What is a Paused Account? Why has my account been paused?

  If your account is Paused, this means that your listings have been temporarily removed from the search function on Fat Llama. Users who have a direct link to one of your listings may still access and request them, but overall your activity will be minimised. Your account can go into Paused status if you have turned on Holiday Mode, or if you have been inactive on your account for too long. If your account has been paused but you would like to reactivate it, please email info@fatllama.com (maiFew readers

• How do I create an account?

  If you don't have a Fat Llama account yet: Click 'Sign up' in the top right-hand corner of the homepage. You can choose to sign up with Google, Facebook or your email address. Enter your phone number, and let us know how you heard about us Complete your profile by uploading a profile picture and adding a brief 'bio' - a few lines to help other llamas get to know you. Congratulations — you’re now officially a member of the herd. At this stFew readers

• Why are push notifications required for owning?

  When you sign up to lend on Fat Llama, you will be required to authorise push notifications on the app. It is essential to receive notifications as an owner so that you can receive renters' requests and get back to them in a timely manner. As many renters are creative professionals who need their rentals for urgent projects, it is essential to get back to them efficiently. If you do not respond to messages or rental requests in a timely manner, you risk losing out on the rental, and on achievinFew readers

• Why am I not able to submit my listing?

  If the ‘Submit’ button is greyed out and you’re not able to list your item, first check that you've given your item the following:  Name Picture (we accept .jpg or .png and it must be <2MB) Category Thorough description  Price Location If you’ve entered all of these details but you’re still having trouble submitting your listing, please get in touch with us via the support triage function on our site, or at info@fatFew readers

• How do I add, edit or remove an image?

  When you’re creating a listing, we'll ask you to add pictures of the item. You can do this by clicking on the box titled 'Click to upload images'. Please note that you need to upload images one by one, in the order you want them displayed in the listing, and the first image will be the item’s cover photo. To crop your image once it's been uploaded, double click on it and cFew readers

• How do I list an item?

  1. Give your item a name When choosing a name, try to choose something will match what potential borrowers might search for. 2. Upload a picture The better your snaps, the more rentals you’ll get. Llamas like being able to see what they’re booking, so the more pics, the merrier. Click here for help with uploading pictures. 3. Select a relevant category Click here for help with choosing the right category for your listing. 4. Describe your item  Describe the specifications,Few readers

• How do I change my profile picture?

  Head to ‘My account’ on your Dashboard Click the ‘Edit’ button on the existing image (if you've not uploaded a photo before, this will be a placeholder image of a llama) Drag and drop or click to upload a profile picture of your choice (we accept .jpg or .png files under 2MB in size) Say cheese and make sure your face is clearly visible, to help other llamas know what you look like when they come to meet you.   Useful links:Few readers

• What is the Watchlist, and how do I use it?

  Your Watchlist allows you to keep track of certain owners and items, making it faster and easier to book rentals. Watching items How to watch items you'd like to rent in the future or items you rent regularly. 1. Watch items from Browse page Click the heart in the top right-hand corner of the image 2. Watch items from listing page Click 'Add to watching' under the iFew readers

• How do I choose a category for my item?

  To help borrowers find your items more easily and quickly on the site, we'll ask you to categorise them when you’re listing them. Categories are made up of three tiers, which start general and end specific. Autosuggest When you’re creating a listing, three categories will be autosuggested based on the name you’ve given your item. Simply check the one that best describes your item: (https://storage.crisp.chat/users/helpdesk/website/e4da3265b31b6000/364ed6ca-460d-4b5a-b569-25aaf8ss8k58.pFew readers