• Are renters covered?

  Yes! Renters are covered for accidental damage and accidental loss while they are using the items during their rental period. We want you to rent without worrying about what happens in case of an accident. If you experience accidental loss we may ask for documentation to prove this. We do remind renters to take care of items, and there are cases where renters are liable. These cases include: Non-return of or damage to items due to negligence Non-return of items due to theft Below we outliPopular

• About the Owner Guarantee

  Our Owner Guarantee covers UK owners against non-return and damages for up to £25,000 per item. US owners are covered against non-return and damages for up to $30,000 USD per item. Canadian owners are covered against non-return and damages for up to $40,000 CAN per item There's no excess for claims made on the Owner Guarantee. Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercPopular

• What are the criteria for the Owner Guarantee?

  In order to meet the criteria for our Owner Guarantee, you'll need to do the following: Before the rental Take timestamped photos/videos of your item In order to evidence the condition of your item before a rental, you need to take timestamped photos of your item no more than 24 hours before the start of the rental. For items with moving parts, a mechanism, electronic/audio functionality, or anything else that can't be demonstrated by a photo, you need to take a timestamped videSome readers

• Why do I need to estimate the value of my items?

  When you list an item, we ask you to estimate its value to securely verify the transaction. Please ensure you set accurate prices, as we can only cover you up to that amount if you need to make a claim under the Owner Guarantee. Adding a value to an item Using a proof of purchase or estimated market value, please ensure that the item values you provide are accurate. When listing an item, the value is one of the required fields you mFew readers

• Am I covered if the renter decides not to return the item?

  Yes. When we say we cover owners against non-return, we mean it. As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, if this is due to loss or damage as a result of negligence, forgetfulness, carelessness, improper use, not having the appropriate skills or experience to operate those items, and theft. In the event that the renter is not cooperating and payment is delayed, a claim mayFew readers

• What is your liability as an Owner?

  N.B: we do not offer legal advice so please take any information found in our FAQ's as non-exhaustive guidelines as a starting point for your research. As an Owner, you are responsible for ensuring that your items: Conform to any descriptions provided Are fit for purpose  Are safe to use. You will also be responsible for complying with any obligations you may have under applicable law with respect to the items that you provide for hire, includiFew readers

• About campervan and motorhome rentals

  From June 1, 2020 campervans rentals that are made through the platform will not be insured through Fat Llama. You can still advertise your campervan to rent on the Fat Llama platform, and we will continue to facilitate payment made from renters. This rental, however, will not be covered by insurance for use by the renter using Fat Llama's guarantee. Fat Llama will continue to verify the identity and financial viability of renters, but any verified rental will not have insurance applied forFew readers

• Is the rented item still covered by the owner guarantee if taken abroad?

  An item is covered by the Owner guarantee if it is taken abroad, provided that the renter seeks and obtains clear permission from the owner in advance.
This needs to be in written form, in the Fat Llama chat. Important Notice: You may be requested to get third party insurance if a booking is exceeding a value of over £10k or £15k. The renter in this case must have appropriate insurance coverage in place. This is a strict requirement with no exceptions. In this case, if the item is to be tFew readers