What time do I need to return my item? 2024 UPDATE
We encourage communication between renters and owners to coordinate optional collection, either on the day before or return the day after the official booking period if it suits your needs. We ask that each party be really clear about pick up and drop off times in messages to avoid any confusion. Feel free to discuss and coordinate these optional arrangements with the other party involved to meet your specific needs. It's important that you return the items on time as many of our owners haFew readersWhat are Superowners and Experienced Owners?
Experienced Ownders and Superowners are owners on our platform who have a proven track record of successful rentals in the past year. These are owners who you can count on to get back to you in a timely manner on your rental request. Experienced Owners are owners who have had more than 10 rentals in the past year, respond to at least 90% of messages, accept 70% of rental requests, and receive 5 stars on at least 95% of their reviews. Superowners are even more experienced, and have hadFew readersAdding multiple items to a rental and adjusting the price
With the update to the Fat Llama platform in June 2024, we have made significant changes to improve your experience as an owner. One major change is the removal of custom quotes. Instead of using custom quotes, you will now have the ability to add multiple items into a single rental request. Additionally, you can manually update the total rental price before the renter completes the payment. This new process is designed to streamline rentals, making it easier and more efficient for you to manageFew readersHow to Arrange Handover and Return
To arrange the handover and return of the rental item, follow these steps: Agree on a Pickup Time: Communicate with the owner or renter to agree on a convenient pickup time. The easiest way to do this is through Fat Llama's built-in messaging system. Default Pickup Location: The booking includes an address, which serves as the default pickup location unless you agree on a different spot. Creative Solutions: If coordinating a time is challenging, consider creative solFew readersExtend a rental or change the dates
Plans change, and you might need to adjust a rental you've requested. Here's what to do: Extend a Rental Currently, we do not have a function to extend an ongoing rental period. To extend the rental, please submit a new rental request for the additional days. If the owner agrees to let you keep the item for an extra day at no additional cost, you do not need to extend the rental period. However, it's always a good idea to get this agreement in writing using the built-in messaging system onFew readersThe Do's and Don'ts of Being an Owner
Fat Llama is a community-based platform, the heart and soul of which is individuals sharing items with one another, as opposed to the status quo model of big businesses selling or renting to customers. As such, renters as well as owners are expected to treat one another with respect and uphold certain standards of behaviour. Below are some of the expectations for all of our owners to follow: Your listings should be . This includes details of the itemFew readers