• Availability Request Update!

  Availability Request and Superowner Changes - An Update! Availbility Request To kick things off, we'll start with a brief summary of our changes to the rental process flow. As you may have already seen, we've changed the way that we handle rentals for all users! Previously, users were able to rent an item directly from the listing page, meaning that they were able to request an item without getting in touch with Owners first. This has now changed with our new improved flow: The old 'Few readers

• What time do I need to return my item? 2024 UPDATE

  We encourage communication between renters and owners to coordinate optional collection, either on the day before or return the day after the official booking period if it suits your needs. We ask that each party be really clear about pick up and drop off times in messages to avoid any confusion. Feel free to discuss and coordinate these optional arrangements with the other party involved to meet your specific needs. It's important that you return the items on time as many of our owners haFew readers

• Pre-rental status (renters only):

  Pre-rental status (renters only): Pending verification: You’re still in the process of being verified by our team — read more about what that means here.  Awaiting approval: You’ve been verified, and your request is awaiting approval from the owner, who has already been notified. Not accepted: Your request hasn’t been accepted by the owner. Accepted: Your request has been accepted by the owner.Few readers

• What are Superowners and Experienced Owners?

  Experienced Ownders and Superowners are owners on our platform who have a proven track record of successful rentals in the past year. These are owners who you can count on to get back to you in a timely manner on your rental request. Experienced Owners are owners who have had more than 10 rentals in the past year, respond to at least 90% of messages, accept 70% of rental requests, and receive 5 stars on at least 95% of their reviews. Superowners are even more experienced, and have hadFew readers

• Adding multiple items to a rental and adjusting the price

  With the update to the Fat Llama platform in June 2024, we have made significant changes to improve your experience as an owner. One major change is the removal of custom quotes. Instead of using custom quotes, you will now have the ability to add multiple items into a single rental request. Additionally, you can manually update the total rental price before the renter completes the payment. This new process is designed to streamline rentals, making it easier and more efficient for you to manageFew readers

• How to Arrange Handover and Return

  To arrange the handover and return of the rental item, follow these steps: Agree on a Pickup Time: Communicate with the owner or renter to agree on a convenient pickup time. The easiest way to do this is through Fat Llama's built-in messaging system. Default Pickup Location: The booking includes an address, which serves as the default pickup location unless you agree on a different spot. Creative Solutions: If coordinating a time is challenging, consider creative solFew readers

• Extend a rental or change the dates

  Plans change, and you might need to adjust a rental you've requested. Here's what to do: Extend a Rental Currently, we do not have a function to extend an ongoing rental period. To extend the rental, please submit a new rental request for the additional days. If the owner agrees to let you keep the item for an extra day at no additional cost, you do not need to extend the rental period. However, it's always a good idea to get this agreement in writing using the built-in messaging system onFew readers

• The Do's and Don'ts of Being an Owner

  Fat Llama is a community-based platform, the heart and soul of which is individuals sharing items with one another, as opposed to the status quo model of big businesses selling or renting to customers. As such, renters as well as owners are expected to treat one another with respect and uphold certain standards of behaviour. Below are some of the expectations for all of our owners to follow: Your listings should be . This includes details of the itemFew readers