• I can't log in to my account.

  Are you logging in the correct way? If your account is an Apple login or Google login and you are trying to login with your email/password combo, the system won't recognise this. Be sure to log in with the correct login option. Do you have a duplicate account?  If you've recently changed your login details, the new details may have clashed with an existing account and prevent you from logging in . If you believe this is the case, please email info@fatllama.com (mailto:infFew readers

• You already took my money, but my account hasn't been verified / the owner hasn't accepted my request.

  Every time you make a request on the platform, your card is pre-authorised for the amount of the rental. This means that the funds are reserved in "Pending" status in your bank account while the request is pending. Only once the owner accepts the request are the funds debited from your account.  If you do not complete verification or the owner does not accept the request, the funds are released on our end, and it's just up to your bank to put them back in your available balance.Few readers

• My messages and/or transactions have disappeared?

  If you've logged in and found that your account appears to have been "wiped" -- don't panic! There are a few common things that can cause this to appear this way.  You might be logged into the wrong account. Between email/password, Apple and Google logins, a lot of us will accidentally unknowingly make more than one Fat Llama account in our time. If you've logged in and find all your activity gone, you're probably not in the right account. Try logging out, having a thoughtFew readers

• What is vacation mode? What does unpublishing an item do?

  If you want to temporarily stop lending your item or items, you have a couple of options in your Fat Llama account. Unpublishing an item If a specific item is unavailable or out of working order, you can unpublish the ad. When you unpublish an ad, the item will no longer appear in search results. However, any ongoing bookings will remain unaffected. To unpublish an ad, follow these steps: Go to the Listings section and select the ad you want to unpublish. In the pop-up windFew readers