• Owners: How do I become an experienced Owner or a Superowner?

  Experienced Owners and Superowners are Owners who have established themselves as reliable Owners with great customer service. To earn Experienced Owner status, an Owner must: Complete 10 rentals or more in the past 12 months Respond to 90%+ message enquiries Receive 5* reviews 95% of the time To earn Superowner status, a owner must: Complete 40 rentals or more in the past 12 months Respond to 90%+ message enquiries Receive 5* reviews 95% of the tiFew readers

• How can I optimise my listing?

  To help you have the best possible experience on Fat Llama, we’ve put together five tips to help you generate as many rentals on your items as possible: 1. Take great photos of your items The better your snaps, the more rentals you’ll get. Llamas like being able to see what they’re booking, so the more pics, the merrier. Oh, and stock photos make llamas cry (and attract less interest from renters) so make sure you take your own. Photos in 4:3 ratio will look the best! 800px x 600px willFew readers

• How do I create an account with Fat Llama?

  If you don't have a Fat Llama account yet, you can easily sign up on our website: Click on the 'Log in' button at the top of the page. You will be presented with three login methods: Email Sign in with Google Continue with Apple Choose your preferred method to begin the registration process: If you select the email option, you will be asked to create a password. If you choose Google, you will connect your Google account. If you select Apple, you wilFew readers

• Why are push notifications required for owning?

  When you sign up to lend on Fat Llama, you will be required to authorise push notifications on the app. It is essential to receive notifications as an owner so that you can receive renters' requests and get back to them in a timely manner. As many renters are creative professionals who need their rentals for urgent projects, it is essential to get back to them efficiently. If you do not respond to messages or rental requests in a timely manner, you risk losing out on the rental, and on achievinFew readers

• Where do I insert the coupon code?

  To register a voucher code, go to this page: https://www.fatllama.com/user/coupons. Enter the code in the code field and click the button labeled "Use voucher." This will update the balance on your Fat Llama account. If you are using the app, you will find the page for vouchers under "My Profile." When you pay for a booking, the balance in your account will automatically be applied towards the payment. If the rental cost is lower than your account balance, the remaining balance will stay in yoFew readers

• List your items

  When creating a listing on Fat Llama, you will need to fill out several required fields. The listing creator form is user-friendly and will enable you to publish rental ads quickly and efficiently. Here’s what the form consists of: Select category The category selector helps you navigate to the most relevant category for your item. You can also use the search bar at the top of the popup to quickly find the appropriate category. Describe your item In this section, you will select aFew readers

• How do I choose a price for my item?

  How do I choose the right price for my item? Setting the right price is crucial for getting your items rented out, but we understand that determining the right price can be challenging. When you list an item on Fat Llama, we provide price recommendations for each category. These recommendations reflect the market rate, ensuring competitive and accurate pricing. We offer pricing options for 1 day, 3 days, and 7 days, giving owners more control and encouraging longer rentals. For example, aFew readers

• Payouts of rental income

  Entering Bank Details for Payout To receive payouts for your rentals, you first need to enter your correct bank details. On Desktop: Log in to your account, click on your profile picture, and select "My profile" from the dropdown menu. Go to "Profile" and scroll down to the "Payout details" section. Here, you enter your sort code and account number; your payout will be sent to this account. Click "Update profile" at the bottom to save the details. (https://storage.crisp.chaFew readers

• Update profile picture

  Navigate to Edit profile when you are logged into your Fat Llama account. Click on the edit button on the circular image to add or change profile picture. Choose the desired picture on your device. Remember to scroll down and click on the Update profile button to save the changes.Few readers

• How do I change the contact information on my account?

  You can easily update your contact information directly within your Fat Llama account. Simply go to the "Edit Profile" section, where you will find all the fields for your contact details. It's crucial to ensure that the information you enter is accurate and complete. This helps you receive important communications about rentals and the platform. Additionally, having correct contact information is essential for the other party to reach you during rentals. Please note that your contact informaFew readers

• What is favorites, and how do I use it?

  Your favorites list helps you keep track of specific owners and items, making it quicker and easier to book rentals. Favoriting Items While browsing or searching for items, you'll see a bookmark symbol at the top right corner of each ad in the list view. Clicking on this symbol will add the item to your favorites list. To access your favorites, go to your profile and select "My favorites" from the menu. (https://storage.crisp.chat/users/helpdesk/website/b70047730119f800/bookmark49gl8zFew readers

• Adding or removing pictures from your listing

  When creating a listing, you are required to add at least one picture to publish it. To do this, click on the box with the camera symbol, select your desired picture saved on your device, or take a new picture (available on mobile). Upload pictures one by one in the order you want them displayed, with the first picture serving as the item's cover photo. To add more pictures or remoFew readers

• Why am I not able to publish my listing?

  To publish a listing, all fields in the new item form must be completed. If you attempt to publish the listing before the form is fully filled out, the incomplete fields will be highlighted in red, with a note prompting you to ensure all information is provided. Additionally, every listing must include at least one picture. If you do not actively select a different cancellation policy, the Flexible term will be chosen by default. If you’ve entered all of these details but you’re still having trFew readers

• Can I take a break from renting out my items?

  Yes, owners can set themselves on holiday mode for up to two weeks at a time. During this period, renters will be notified that responses are unlikely, and all notifications from Fat Llama will be paused. Items can also be unpublished. Unpublished items will not be visible to other users.Few readers

• Categorise Your Item

  When listing an item, you will need to select the most appropriate category. The search function matches search keywords with categories, so placing your item in the correct category is essential to help borrowers find it easily. If you can't find a suitable category for your item, please contact us at info@fatllama.com.Few readers