Articles on: Resolutions

What are the Owner Guarantee requirements?

Before the rental

Take time-stamped photos/videos of your item

In order to evidence the condition of your item before a rental, you need to take time-stamped photos no more than 24 hours before the start of the rental.

For items with moving parts, a mechanism, electronic/audio functionality, or anything else that can't be demonstrated by a photo, you need to take a timestamped video showing the item in full working order (eg. a video of a drone flying).

Refer to this page on how to take time-stamped evidence.

Locate the proof of purchase for your item

In the very rare event that an item is not returned, you'll need to provide proof of purchase for the item. This can be a receipt (physical or digital), a screenshot of the proof confirmation if purchased online, SMS/email confirmation from the seller or a bank transaction linking to the purchase (including name of item or seller).

Make sure your item is listed comprehensively

Take care to include every item being lent to the renter on your listing page. If something's not in the listing, it can't be covered by our Owner Guarantee.

Correctly estimate the value of your items

When you list an item, we ask you to estimate it's value so that we can securely verify the transaction.

Please make sure you set accurate prices. We can only cover you up to that amount in the event that you have to claim on the Owner Guarantee.

How do I update my item values?

Using a proof of purchase or estimated market value, please update any price estimates that aren’t quite right via the link below;

Edit Listing

After the rental

Check the items are in working order immediately upon return. If you suspect the items have been damaged during the rental, you must take photos/videos showing the damage and report the incident via the forms in the FAQs below.

Updated on: 12/06/2024

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