Articles on: Resolutions

What is the Owner Guarantee?

Our Owner Guarantee covers UK owners against non-return and damages for up to £25,000 per item. US owners are covered against non-return and damages for up to $30,000 per item. Canadian owners are covered against non-return and damages for up to $40,000 per item. There's no excess for claims made on the Owner Guarantee.

Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee.

Am I covered if the renter decides not to return the item?

Yes. When we say we cover owners against non-return, we mean it.

As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee . Please ensure you follow our Owner Guarantee requirements

If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.

Is there anything I'm not covered for?

You're not covered for late returns

You're not covered against general wear and tear

Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tyres or punctures on soft (pneumatic) tyres for electric scooters (hard tyres are expected and the only ones that are covered for damage)

You're not covered for Public Liability

You're not covered for loss of earnings, either for unfulfilled rentals or work that you can't fulfil in the temporary absence of a functioning item

Chemicals, liquids, consumables, weapons

Am I eligible?

To be eligible, you must be able to answer the following statements truthfully:

I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years

I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or bankruptcy proceedings

I've never had insurance cancelled, refused or declined or had any special terms imposed

I've not made more than 2 insurance claims in the past 5 years.

Updated on: 23/05/2023

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