Articles on: Resolutions

Report a 'Non-Return' case

If your item or items, have not been returned please CLICK HERE.

Next Steps: 

Once your form is filled out, you will be assigned a dedicated case manager who will contact you within one working day (the Resolutions Team are off on weekends).

They will email you about your case and the information they require you to submit. If you have opened a non-return case where your full kit has not been returned, your case will be also reported to our Security Team who will simultaneously be pursuing the renter to recover your item as a high priority matter. 

By renting on Fat Llama and as per our Terms and Conditions, the renter has accepted liability for the full value of the items they rented from you, and also Fat Llama guarantee this value.

As an owner, if you have provided us with sufficient evidence, as mentioned on the Owner Guarantee Requirements page, you will be covered for your item up to the value of £25,000 or $30,000 in the unfortunate event that the renter does not comply.

Updated on: 26/02/2024

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