The Do's and Don'ts of Being an Owner
Fat Llama is a community-based platform, the heart and soul of which is individuals sharing items with one another, as opposed to the status quo model of big businesses selling or renting to customers. As such, renters as well as owners are expected to treat one another with respect and uphold certain standards of behaviour.
Below are some of the expectations for all of our owners to follow:
Your listings should be true and accurate. This includes details of the item itself, as well as the locations for handovers.
DO NOT "spam" the platform with multiples of the same listing to try to flood out other owners' listings -- this is not only unfair to other owners on the platform, but also to renters trying to find the items they need.
DO NOT list handover locations where you are not willing or able to consistently do handovers, or change the location of an item after accepting a request from a renter.
If these behaviours are seen, the misleading listings will be deleted and your account will receive a disciplinary flag.
Your items should be well-maintained and looked after so they work correctly during rentals.
Renters are responsible for taking care of your items while in their possession, but you must equally perform routine maintenance and upkeep of them between rentals and during your own use.
DO Always check over your items before they are handed out, and when they are returned (see our FAQ on timestamp evidence to help with this!) This is also best practice for making sure you are covered by the Guarantee if something happens to your items while out of your hands.
All of your rentals should be booked and completed through the Fat Llama platform.
DO NOT ever hand over an item to a renter before the rental has been verified by Fat Llama.
DO NOT ever arrange for a renter to "pay cash" for a rental off the Fat Llama platform. This is considered Fee Avoidance, which is punishable by a fine, suspension, or removal from the Fat Llama community. More importantly, it puts yourself and the renter in danger if anything happens to the item, as you will not be covered by the Fat Lama Guarantee.
Your interactions with Fat Llama renters should be reasonable and respectful.
Discrimination, name-calling, or otherwise disrespectful treatment of renters or Fat Llama staff will not be tolerated.
Our full Terms of Use can be viewed here
Below are some of the expectations for all of our owners to follow:
Your listings should be true and accurate. This includes details of the item itself, as well as the locations for handovers.
DO NOT "spam" the platform with multiples of the same listing to try to flood out other owners' listings -- this is not only unfair to other owners on the platform, but also to renters trying to find the items they need.
DO NOT list handover locations where you are not willing or able to consistently do handovers, or change the location of an item after accepting a request from a renter.
If these behaviours are seen, the misleading listings will be deleted and your account will receive a disciplinary flag.
Your items should be well-maintained and looked after so they work correctly during rentals.
Renters are responsible for taking care of your items while in their possession, but you must equally perform routine maintenance and upkeep of them between rentals and during your own use.
DO Always check over your items before they are handed out, and when they are returned (see our FAQ on timestamp evidence to help with this!) This is also best practice for making sure you are covered by the Guarantee if something happens to your items while out of your hands.
All of your rentals should be booked and completed through the Fat Llama platform.
DO NOT ever hand over an item to a renter before the rental has been verified by Fat Llama.
DO NOT ever arrange for a renter to "pay cash" for a rental off the Fat Llama platform. This is considered Fee Avoidance, which is punishable by a fine, suspension, or removal from the Fat Llama community. More importantly, it puts yourself and the renter in danger if anything happens to the item, as you will not be covered by the Fat Lama Guarantee.
Your interactions with Fat Llama renters should be reasonable and respectful.
Discrimination, name-calling, or otherwise disrespectful treatment of renters or Fat Llama staff will not be tolerated.
Our full Terms of Use can be viewed here
Updated on: 30/09/2024
Thank you!