How to report a Resolutions Case as an Owner
You will need to fill out a form which is then sent to our Resolutions team and a dedicated case manager will be assigned to you. At the bottom of this page you can find the link to report your case.
You must report a case within 24 hours of your rental end date.
To understand what types of cases you can report, please click here.
Owner Forms:
For when a renter has not returned your item at the agreed return time or 24 hours after the rental end-date.
Click here - to report a Item Not Returned case
For when your item has been returned fully or partially damaged during the rental on the platform.
Click here - to report a Item Damaged case
For when your item has been returned, but later than the agreed return time or after 24 hours from the rental start date.
Click here - to report a Late Return case
You must report a case within 24 hours of your rental end date.
To understand what types of cases you can report, please click here.
Owner Forms:
For when a renter has not returned your item at the agreed return time or 24 hours after the rental end-date.
Click here - to report a Item Not Returned case
For when your item has been returned fully or partially damaged during the rental on the platform.
Click here - to report a Item Damaged case
For when your item has been returned, but later than the agreed return time or after 24 hours from the rental start date.
Click here - to report a Late Return case
Updated on: 26/02/2024
Thank you!