What is the Owner Guarantee?
Our Owner Guarantee covers UK owners against non-return and damages for up to £25,000 per rental request. US owners are covered against non-return and damages for up to $30,000 per rental request. Canadian owners are covered against non-return and damages for up to $40,000 per rental request. There's no excess for claims made on the Owner Guarantee.
Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee.
Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee . Please ensure you follow our Owner Guarantee requirements
If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.
You're not covered for late returns
You're not covered against general wear and tear
Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tyres or punctures on soft (pneumatic) tyres for electric scooters (hard tyres are expected and the only ones that are covered for damage)
You're not covered for Public Liability
You're not covered for loss of earnings, either for unfulfilled rentals or work that you can't fulfil in the temporary absence of a functioning item
Chemicals, liquids, consumables, weapons
You're not covered for items exceeding the total value limit per rental request. If the total value of all items in a single rental request exceeds £25,000 in the UK, $30,000 in the US, or $40,000 in Canada, it will not be covered under the Owner Guarantee. Owners must have their own insurance to cover any excess value beyond these limits.
You're not covered for items in transit using third-party services. If an item is lost, damaged, or not returned while in transit using a third-party service (such as a courier or shipping provider), it will not be covered under the Owner Guarantee. Please contact the third-party service directly, as they may have their own insurance policy.
Am I eligible?
To be eligible, you must be able to answer the following statements truthfully:
I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years
I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or bankruptcy proceedings
I've never had insurance cancelled, refused or declined or had any special terms imposed
I've not made more than 2 insurance claims in the past 5 years.
Please note, if you have your own commercial insurance, you'll be required to claim on this before you claim on the Fat Llama Owner Guarantee. If your commercial insurance won't cover it, or your claim is rejected for any reason, you can claim on the Fat Llama Owner Guarantee.
Am I covered if the renter decides not to return the item?
Yes. When we say we cover owners against non-return, we mean it.
As per our Terms of Service, renters who fail to return an item are liable to pay the full replacement cost of the item, regardless of the circumstances of the non-return. In the event that the renter is not cooperating and this payment is delayed, a claim may be made on the Owner Guarantee . Please ensure you follow our Owner Guarantee requirements
If a claim is successful, you will be compensated for the cost of repair, replacement or the original value, whichever is less.
Is there anything I'm not covered for?
You're not covered for late returns
You're not covered against general wear and tear
Lack of maintenance or appropriate preventative precautions, e.g. we will not cover for flat tyres or punctures on soft (pneumatic) tyres for electric scooters (hard tyres are expected and the only ones that are covered for damage)
You're not covered for Public Liability
You're not covered for loss of earnings, either for unfulfilled rentals or work that you can't fulfil in the temporary absence of a functioning item
Chemicals, liquids, consumables, weapons
You're not covered for items exceeding the total value limit per rental request. If the total value of all items in a single rental request exceeds £25,000 in the UK, $30,000 in the US, or $40,000 in Canada, it will not be covered under the Owner Guarantee. Owners must have their own insurance to cover any excess value beyond these limits.
You're not covered for items in transit using third-party services. If an item is lost, damaged, or not returned while in transit using a third-party service (such as a courier or shipping provider), it will not be covered under the Owner Guarantee. Please contact the third-party service directly, as they may have their own insurance policy.
Am I eligible?
To be eligible, you must be able to answer the following statements truthfully:
I haven't been convicted of, or charged with, any offence other than motoring offences in the past 5 years
I've never been subject to a county court judgement (CCJ), a small claims court judgement, a debt relief order (DRO), an individual voluntary arrangement (IVA) or bankruptcy proceedings
I've never had insurance cancelled, refused or declined or had any special terms imposed
I've not made more than 2 insurance claims in the past 5 years.
Updated on: 03/02/2025
Thank you!