Verification is a two-step process

Step 1: You upload documents

Depending on the particular rental request, we may ask you for some/all of the following information:

ID (Passport or Driver’s License)

A proof of address (Bank statement, Utility Bill or Council Letter) dated in the last 3 months

A proof of employment (payslip or invoice) dated in the last 3 months

A Personal and/or professional website or social media link

We store your documents on file, so you don’t have to re-upload the same documents again the next time you rent. 

Step 2: We make a verification assessment

After you have uploaded your documents, they also go through our verification system. Our algorithms factor in multiple data points, including the ID you’ve submitted to determine a user's ability to rent on Fat Llama.

While our Verification algorithm is effective, being verified is not an endorsement of any renter or owner or a guarantee of their identity. If at any stage you're uncomfortable accepting a rental (even if the transaction has been verified) please contact us at verify@fatllama.com or the support chat triage to discuss your concerns.

How long does Verification take?

Though many of our rentals are processed automatically, it usually takes up to 30 minutes where manual verification is required. In exceptional cases, we might take up to 24 hours. Regular renters who have been verified before will have a smoother experience in the verification stage.

The time it takes for a rental to be approved depends on:

How quickly you're able to upload the required documents

Whether you're a first time or repeat borrower

The type of rental you are requesting - higher value rental requests require more rigorous Verification assessments.


The progress of your rental through the Verification process can be tracked by going here.

Why is my booking still not verified?

Before your booking can be confirmed, we conduct a verification process to ensure a safe and reliable experience for all parties involved. This process may occasionally take longer due to factors such as high demand or the need for additional information. Please keep an eye on your email to ensure you haven’t missed any communication from Fat Llama regarding your verification.

If you need the item urgently and are concerned about timing, please note that you have the option to cancel your request before the verification is completed, in which case you will receive a full refund. However, once the verification is complete and the booking is confirmed, our cancellation policy will apply, which may result in reduced or no refund depending on the timing of the cancellation.

Updated on: 10/09/2024