Cancelling a rental:
There’s a 48-hour cooling off period in which you’ll be fully reimbursed if you cancel a rental you’ve booked. Please note that if you book a rental within 48 hours of the rental start date (e.g. if you book a rental for on Monday evening for Wednesday morning), then this cooling-off period does not apply.
If you cancel after the 48-hour cooling off period, but sooner than 48 hours before the rental start date, you’ll incur a fee of 40% of the rental amount — the remainder of the rental amount will be refunded to you.
If you cancel within 48 hours of the start date, you won’t be reimbursed.
If a Owner cancels a rental, you’ll be notified and fully reimbursed, and our account managers will do all they can to help you find an alternative item. If you weren't expecting the rental to be cancelled, let us know as soon as possible.
If the Owner doesn’t show up to hand over the item, please contact us as soon as possible — you’ll need to contact us within 12 hours of when the rental was scheduled to begin to receive a full reimbursement of the cost of the rental.
If an Owner accepts the rental request but is then unable to reach an agreement with the Renter for a pickup time, then Fat Llama reserves the right to cancel the rental automatically.
You won’t be charged for cancelling a rental, unless it’s within 48 hours of the rental start date — in this case, you can be charged a fee of up to the full rental value. Please note that cancelling rentals will also affect your Owner Score and chances of getting ranked as a Super Owner.
Our Cancellations Policy is in place to protect Owners and Renters against last minute cancellations — click below to read our full Terms of Service:
Terms of Service
Updated on: 13/02/2023