Welcome to the Herd!
We’re delighted to say that from October 4, 2021 Ruckify has joined forces with Fat Llama to bring you the best rental marketplace in the world!
With our headquarters in London, UK, Fat Llama is a peer-to-peer rental marketplace, just like Ruckify, that provides cover for each item in any listing, known as the Owner Guarantee, up to $40,000 CAD.
Founded in 2016 in London, Fat Llama is active in the UK and the US. In this time, it has become the leading “rent almost anything” marketplace in the world. Both Ruckify and Fat Llama have the same goal of making renting almost anything as easy as possible.
What to know more about us? Check out [Fat Llama in the press](https://intercom.help/fat-llama/en/articles/5612774-fat-llama-in-the-press).
Curious about the Fat Llama advantages? [Click here](https://intercom.help/fat-llama/en/articles/5610020-fat-llama-advantages) to find out more about the new experience.
So we're guessing you've already seen the big welcome. Rest assured that the great rental experience and customer service you've already been receiving will continue. All of your Ruckify listings and account information has transferred over to Fat Llama, and you can [click here](https://intercom.help/fat-llama/en/articles/5609321-completing-your-account-transfer-to-fat-llama) for a guide on how to access your transferred account.
You'll still be able to see all of your previous Ruckify rentals on Fat Llama.
Please be aware that the last date you will be able to access your account dashboard on Ruckify will be the 18th of October, and any rentals starting from the 4th of October onward will need to take place on the Fat Llama platform.
We understand that you will have a lot of questions, so we've got answers to some of the most commonly asked questions.
Do I need to transfer my account over to Fat Llama?
How do I access my old Ruckify rentals, and how do I use the Fat Llama system?
I'm new to Fat Llama from Ruckify, how do I set up new or fresh account?
Where can I see my Fat Llama owner rentals and listings?
Why do I need to give an estimate of all the items that I list?
How much does it cost to rent on Fat Llama?
What are the advantages of renting on Fat Llama?
Why does the Fat Llama Owner Guarantee only cover $40,000 CAN?
How do I report a dispute on Fat Llama?
How do I receive my owner payouts?
Will I be paid for my ongoing Ruckify rentals?
I have an ongoing Ruckify rental, how do I manage that?
Can I still use the Trading Post?
Can I still use Delivery?
How do I add Blackout dates?
How do I add Additional Fees?
How does Fat Llama handle Heads up Time?
What happens with my Ruckify Protection?
Send an email to ruckify@fatllama.com or head over to our homepage to talk with us on live chat.
What is Fat Llama?
With our headquarters in London, UK, Fat Llama is a peer-to-peer rental marketplace, just like Ruckify, that provides cover for each item in any listing, known as the Owner Guarantee, up to $40,000 CAD.
Founded in 2016 in London, Fat Llama is active in the UK and the US. In this time, it has become the leading “rent almost anything” marketplace in the world. Both Ruckify and Fat Llama have the same goal of making renting almost anything as easy as possible.
What to know more about us? Check out [Fat Llama in the press](https://intercom.help/fat-llama/en/articles/5612774-fat-llama-in-the-press).
Curious about the Fat Llama advantages? [Click here](https://intercom.help/fat-llama/en/articles/5610020-fat-llama-advantages) to find out more about the new experience.
What happened to Ruckify?
So we're guessing you've already seen the big welcome. Rest assured that the great rental experience and customer service you've already been receiving will continue. All of your Ruckify listings and account information has transferred over to Fat Llama, and you can [click here](https://intercom.help/fat-llama/en/articles/5609321-completing-your-account-transfer-to-fat-llama) for a guide on how to access your transferred account.
You'll still be able to see all of your previous Ruckify rentals on Fat Llama.
Please be aware that the last date you will be able to access your account dashboard on Ruckify will be the 18th of October, and any rentals starting from the 4th of October onward will need to take place on the Fat Llama platform.
We understand that you will have a lot of questions, so we've got answers to some of the most commonly asked questions.
Questions about Fat Llama
Do I need to transfer my account over to Fat Llama?
How do I access my old Ruckify rentals, and how do I use the Fat Llama system?
I'm new to Fat Llama from Ruckify, how do I set up new or fresh account?
Where can I see my Fat Llama owner rentals and listings?
Why do I need to give an estimate of all the items that I list?
How much does it cost to rent on Fat Llama?
What are the advantages of renting on Fat Llama?
Why does the Fat Llama Owner Guarantee only cover $40,000 CAN?
How do I report a dispute on Fat Llama?
How do I receive my owner payouts?
Questions about Ruckify Features
Will I be paid for my ongoing Ruckify rentals?
I have an ongoing Ruckify rental, how do I manage that?
Can I still use the Trading Post?
Can I still use Delivery?
How do I add Blackout dates?
How do I add Additional Fees?
How does Fat Llama handle Heads up Time?
What happens with my Ruckify Protection?
**How can you contact Fat Llama?**
Send an email to ruckify@fatllama.com or head over to our homepage to talk with us on live chat.
Updated on: 13/02/2023
Thank you!