Cancellations Policy
When renting out through Fat Llama, owners can choose from three cancellation policies. Opting for the most flexible policy will make listings more attractive to potential borrowers.
OWNERS: Please note that if you, as the owner, cancel the booking, the renter will receive a full refund.
RENTERS: Please note, that if you cancel the booking these cancellation terms apply - this will only be valid BEFORE the rental start date
Owners can also refund partially anytime before the the order is marked as returned - please see the FAQ here.
If cancelled at the latest 2 days before the rental period starts, 100% of the rental fee is refunded.
If cancelled the day before the rental period starts, 50% of the rental fee is refunded.
If cancelled on the same day the rental period starts, no refund will be issued.
Example:
You are renting out your hammer drill for Thursday. If the borrower cancels on Wednesday, they will receive a 50% refund. If the borrower cancels on Tuesday or earlier, they will receive a full refund.
If cancelled at the latest 14 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 7 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 7 days before the rental period starts.
Example:
You have a booking for a tent starting on Thursday. If the borrower cancels the booking on the Thursday of the previous week, they will receive a 50% refund. If the borrower cancels on the Thursday two weeks prior to the rental start date, they will receive a full refund.
If cancelled at the latest 60 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 30 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 30 days before the rental period starts.
Example:
You have a booking for a sailboat starting on July 11th. If the borrower cancels the booking on June 11th, they will receive a 50% refund. If the borrower cancels on May 12th or earlier, they will receive a full refund.
OWNERS: Please note that if you, as the owner, cancel the booking, the renter will receive a full refund.
RENTERS: Please note, that if you cancel the booking these cancellation terms apply - this will only be valid BEFORE the rental start date
Owners can also refund partially anytime before the the order is marked as returned - please see the FAQ here.
FLEXIBLE
If cancelled at the latest 2 days before the rental period starts, 100% of the rental fee is refunded.
If cancelled the day before the rental period starts, 50% of the rental fee is refunded.
If cancelled on the same day the rental period starts, no refund will be issued.
Example:
You are renting out your hammer drill for Thursday. If the borrower cancels on Wednesday, they will receive a 50% refund. If the borrower cancels on Tuesday or earlier, they will receive a full refund.
MEDIUM
If cancelled at the latest 14 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 7 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 7 days before the rental period starts.
Example:
You have a booking for a tent starting on Thursday. If the borrower cancels the booking on the Thursday of the previous week, they will receive a 50% refund. If the borrower cancels on the Thursday two weeks prior to the rental start date, they will receive a full refund.
STRICT
If cancelled at the latest 60 days before the rental period starts, 100% of the rental fee will be refunded.
If cancelled at the latest 30 days before the rental period starts, 50% of the rental fee will be refunded.
No refunds will be issued for cancellations made less than 30 days before the rental period starts.
Example:
You have a booking for a sailboat starting on July 11th. If the borrower cancels the booking on June 11th, they will receive a 50% refund. If the borrower cancels on May 12th or earlier, they will receive a full refund.
Updated on: 24/06/2024
Thank you!