How do I charge business taxes on my Rentals?If you are looking to charge tax on your rental items, then you can include the cost of any taxes or charges when you input the price of your listing.
If a renter wants an invoice with any taxes or charges listed, you'll need to add this charge onto an invoice for them separately.Few readers
Fat Llama in the PressForbes: Widening Circles—The Startup That’s Attracting Big Retail To The Circular Economy
The Sun: How to make a GRAND while sitting in your own home doing nothing… no, we’re not joking
Tech Startups: Fat Llama, the world’s largest item rental marketplacFew readers
Managing Your Owner's AccountYou can access your past Ruckify Rentals on Fat Llama after you have reset your password.
Reviewing your old Ruckify transactions
You can access the rentals age by clicking on the top right hand corner of the screen, and selecting 'Rentals' from the drop down menu'. After you go onto your rentals page, you should see 'View my Ruckify rentals' in the bottom left hand corner.
How much does it cost to rent on Fat Llama? Why are the fees different to Ruckify?Fat Llama's fees are different to Ruckify's. One reason for this is that Fat Llama's Owner Guarantee protects every single item that you list on our marketplace, without having to opt in. We've got you covered!
We also have a robust verification system that reviews the details of each renter to ensure that they are reliable and accountable for your items during the rental period.
To ensure that Fat Llama can operate these features of the marketplace, we charge a service fee on all transactionsFew readers
How do I add Blackout Dates?Since Instant Booking is no longer an available feature for your listings, you can no longer add blackout dates to your rental items in the same way. Fat Llama has a different method!
If you are unavailable for rentals, you can simply decline any rental requests or make your items unavailable by pausing your items or activating holiday mode. NoteFew readers
Want to start a fresh account on Fat Llama?On October 4th, you'll see a new landing page when you try to access Ruckify.com.
As you know by now, Ruckify is now a part of Fat Llama. If you want to create a brand new account instead of transferring your old one (keep in mind that starting a fresh account on Fat Llama will mean that you will need to re-list all of your items), you only need to follow a few steps:
Go to the Fat Llama Welcome Page.
Click on 'Go to my account' and thenFew readers
Completing your account transfer to Fat LlamaOn October 4th, you'll see a new landing page when you try to access Ruckify.com.
As you know by now, Ruckify is now a part of Fat Llama. Your Owner listings have all been transferred over to Fat Llama. To access them, you need to complete your account set-up. All you'll need to do is follow a few steps:
Go to the Fat Llama Welcome Page.
Click on 'Go to my account' and then 'Login'.
Type in the email address you've used to access RuckFew readers
How do I add Additional Fees?In the new system, all fees are built into your item listing!
If you would like to include additional fees that you discuss with the Renter, Owners can create custom quotes for the Renter and allow them to process payment and get the rental reserved.Few readers
Heads Up TimeSince Instant Booking is no longer an available feature for your listings, you cannot add a heads up time for your rental items. If your rental item(s) are not available for certain dates, then simply pause your items or activate holiday mode.
It the request is too last minute, then you can simply decline the request and suggesFew readers
What happens with my Ruckify Protection?If you had opted-in to Ruckify protection, then this will apply to any upcoming bookings that were made prior to October 4, 2021.
Any bookings made from October 4 will automatically have the upgraded comprehensive Fat Llama Owner Guarantee applied for no additional cost, granting all of your individual items protection up to $40,000 CAN for each item in the listing! Click here (https://intercom.help/fat-Few readers
Fat Llama AdvantagesWhat are the advantages of renting on Fat Llama?
By joining Fat Llama you join a community global owners and renters like you. Our marketplace and software platform offers:
A convenient and cost-effective way to rent
The Fat Llama Owner guarantee that covers up to $40,000 CAD per item
A reliable and robust renter verification process that protects your rentals
Appealing user inteFew readers
Can I still use Delivery?RuckifyExpress was an integrated logistics service that would automatically calculate delivery charges and Ruckify would take care of getting items between Owners and Renters. This service was discontinued on September 20, 2021 and any deliveries that were processed before this date will still be honored. As always, Renters can choose to save money by opting to pick up the rental or can connect with Owners through the chat feature and see if they are willing to facilitate delivery on their own oFew readers
Can I still use the Trading Post?Yes! The Trading Post is open for business, and we are happy to talk to you about storing your rental items for you and managing your bookings. Our Trading Post is located in Ottawa, ON.
You can view and get in touch with the Trading Post here.Few readers
Can I have my items on Instant Booking?Instant Booking items are no longer available as Fat Llama operates in a similar way to how items on Availability Check were listed on the Ruckify marketplace.
If you plan to be away, you can make your items unavailable by pausing your items or activating holiday mode.Few readers
Fat Llama Owner Guarantee versus Ruckify's ProtectionWhat are the differences between Fat Llama's Owner Guarantee and Ruckify's Insurance?
Although Ruckify offered $50,000 CAD for rentals and Fat Llama's Owner Guarantee covers $40,000 CAD, there are several advantages to Fat Llama's cover:
Whereas Ruckify capped your coverage at $50,000 per rental (including multiple items), Fat Llama covers you per item - this means that each individual item in the rental is covered up to $40,000. So we've got youFew readers
How do I nap my items or store?Similar to napping items or your store on Ruckify, you can pause individual Fat Llama item listings or activate holiday mode for your whole account. Pausing a listing makes that item temporarily no longer bookable, though renters can still view the listing and message you about future availability. Putting your account on holiday mode removes all of your listings from the search completely until you turn off Holiday Mode.
To pause a listing, click on your icon photo in the upper right hand cornFew readers
Welcome to the Herd!We’re delighted to say that from October 4, 2021 Ruckify has joined forces with Fat Llama to bring you the best rental marketplace in the world!
What is Fat Llama?
With our headquarters in London, UK, Fat Llama is a peer-to-peer rental marketplace, just like Ruckify, that provides cover for each item in any listing, known as the Owner Guarantee, up to $40,000 CAD.
Founded in 2016 in London, Fat LlamaFew readers
Will I be paid for my ongoing Ruckify rentals?Yes, you will!
Any rentals booked before October 4, 2021 through the Ruckify marketplace will continue as usual. You will receive your rental payout automatically 48 hours after the booking end time unless a dispute is filed by either party. If you have any questions, then please email email@example.com.
Any rentals booked through Fat Llama's marketplace will be paid out according to Fat Llama's payout schedule (https://intercom.help/fat-llama/en/articlFew readers
What if I have an ongoing dispute through Ruckify?If you currently have an open dispute with the Ruckify Trust and Safety Team, don’t worry! All open disputes will still be handled by the Trust and Safety Team. They will be in touch shortly about your case. If you have any questions in the meantime about your open dispute, then please email firstname.lastname@example.org.
Any future claims for rentals booked from October 4 onwards will be handled by the Fat Llama Resolutions Team. To learn more about this process, plFew readers