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Cancellations Policy
For Renters Cancelling a rental: There’s a 48-hour cooling off period in which you’ll be fully reimbursed if you cancel a rental you’ve booked. Please note that if you book a rental within 48 hours of the rental start date (e.g. if you book a rental for on Monday evening for Wednesday morning), then this cooling-off period does not apply. If you cancel after the 48-hour cooling off period, but sooner than 48 hours before the rental start date, you’ll incur a fee of 40% of
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How does Fat Llama work?
Fat Llama is a peer-to-peer rental platform — we connect people who need stuff with people who have stuff. Easy. If you want to lend something, just: Create a listing for the item Approve incoming rental requests Arrange a time to exchange your item with the renter Get paid through our secure payment system If you want to rent something, just: Find what you’re looking for Book the item for the dates you need
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Are renters covered?
Yes! Renters are covered for accidental damage and accidental loss while they are using the items during their rental period. We want you to rent without worrying about what happens in case of an accident. If you experience accidental loss we may ask for documentation to prove this. We do remind renters to take care of items, and there are cases where renters are liable. These cases include: Non-return of or damage to items due to negligence Non-return of items due to theft Below we outli
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