Articles on: Account Troubleshooting

Report a bug

If you are experiencing tech issues with our website our app, please fill out **this form** to report the issue. 

Doing this will log a case with our internal team to investigate and follow up on.

If the issue is urgent (preventing you from making a transaction or using the platform right now), a member of our support team will reach out within the hour to help resolve this. 

For less immediately pressing issues, we will take some time to troubleshoot, replicate, and investigate the issue on our end. Depending on the nature of the bug, we will escalate this through our engineering teams for resolution and follow up when we have an update.

Updated on: 13/02/2023

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