How does payment work for renters?

When do I submit my details?

When you request to rent an item, we’ll ask you to submit your payment details.

What are the accepted payment methods?

You can pay by credit or debit card. Sadly, we can’t accept pre-paid cards.

When will the money be taken from my account?

When you request to rent an item, we’ll authorise the payment amount in your account, to make sure you have enough funds for the rental. This is basically a hold of funds on your account - the specifics of how it's processed will depend on whether your payment card is a debit or credit card, and your bank’s policies.

We’ll then transfer the funds from your account to the owner's within 24 hours of the start date of the rental. 

If for any reason your rental doesn't go ahead, please let us know as soon as possible, so that we can easily release funds back into your account.

Do I need to pay a deposit?

No, there's no need to pay a deposit to rent on Fat Llama. Woohoo.

Can I get a VAT receipt? (UK)

Yep, we automatically send you a VAT receipt in your rental confirmation email. If you've lost yours, we can resend it. Get in touch with us at info@fatllama.com


Useful links:

How much does it cost to rent on Fat Llama?

How and when do owners get paid?

Updated on: 13/02/2023