How do I cancel a rental?
How do I decline a pending rental request?
Head to the ‘Lending’ tab of ‘My rentals’ on your Dashboard. Click on the relevant rental and then click ‘Cancel request’.
How do I cancel a rental offer before it’s been accepted by the Renter?
Click on the trash icon in the top right corner of the offer box within the messaging tab.
How do I cancel a rental request that I’ve already accepted?
Once you've made the Renter aware, go to the 'Activity' tab on your Dashboard and select the rental in question, then click on the "Cancel Rental" button. If this option is not showing as available, email us at firstname.lastname@example.org and we can process that for you.
How do I cancel my rental request?
You can cancel your rental for yourself if:
-You have not yet verified
-The Owner has not accepted your request
-It is within 3 hours of making your rental request
-It is within 48 hours of making your rental request, and also more than 48 hours before the rental starts.
To do this, go to the 'Activity' tab on your Dashboard and select the rental in question, then click on the "Cancel Rental" button.
If you are outside these cancellation parameters, please email email@example.com and we will help you process this.
Before cancelling a rental, click below to familiarise yourself with our policy:
Updated on: 13/02/2023